Before a refund is granted, you must allow us the opportunity to assist you.
Please contact our support team via live chat, technical ticket, or by email at [email protected].
Kindly allow 24 to 72 hours for our Support Team to respond. We always do our best to address your request as quickly as possible.
Due to the nature of digital media (software) that can be downloaded instantly, all purchases are non-returnable and non-refundable.
There is no “trial” or “grace period” after purchasing any product, which means all sales are final.
Once you have purchased software or a service, it cannot be “returned.”
Therefore, refunds will not be issued except in the following cases:
– You have not downloaded the product.
– The product you downloaded was completely unusable, damaged, or non-functioning.
– The product does not perform the functions as described in the main product description.
Refunds will be considered only if:
1. The product is completely non-functional.
2. The product description was misleading or the product does not perform as promised.
3. You have not downloaded the product.
Please ensure you contact support before requesting a refund, as many issues can be quickly resolved.
In compliance with EU law, you may withdraw from the purchase and request a refund within 14 days from the date of purchase — but only if:
– You have not downloaded the digital content.
– You have not installed the product.
– We have not commenced work on any requested development services.
Once a digital product has been downloaded and/or a service has commenced, you immediately lose your right to withdraw under EU law.
By using our platform, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
We may update, amend, or make changes to this Refund Policy to accurately reflect our services and practices.
Unless otherwise required by law, any changes will be prominently posted here.
If you continue to use our services after changes are posted, you agree to the updated Return & Refund Policy.
If you do not agree with the updated policy, you may delete your account.
Business address: Suur-Sõjamäe 30a, 11415 Tallinn, Estonia